Return & Refund Policy

We will attempt to give you a refund or exchange on every item purchased on our online store, however please note certain products may not be eligible for a return or exchange. For details please contact us at hello@wellmart.ca

*All packages received without a pre-assigned RMA number won’t be processed.

Product Warranty:

WellMart provides a 14-day guaranteed warranty on all products from the date that the item has been received. (*Excluding non-returnable items) After 14-days, product warranty is subject to a manufacturer’s warranty stated in the product description. Please call in if you are unsure if an item has additional coverage provided by the manufacturer. We will not be held responsible for any product past the 14-day warranty period.
  • You may return all products (except non-returnable items*) within 14 days of the purchase date.
  • Return shipping charges is the responsibility of the customer (
  • If you receive an incomplete order, defective products and/or missing items, you must contact us within five business days of merchandise being received.
  • A 20% Re-stocking fees applies.
  • All returns must be in the original packaging, unworn, unused, and in the initial state that you received them.
  • Initial shipping fees (if applicable) are non-refundable.
  • Please note that depending on your credit card company, it may take up to 4 weeks to process the refund.
  • Commercial or business addresses are required when ordering office supplies. Items will not be delivered to a residential address.
  • We update our website on a daily basis; however, specifications of all product description, image, pattern and packaging are subject to change without notification in accordance with our suppliers’ product modification.
*For hygienic reasons; Non-returnable Items include:
  • Special/Custom orders/Treatment Tables with custom options
  • Hot/Cold therapy products – heated or frozen/refrigerated
  • Topical/Analgesics products, massage lotions opened and un-opened (to protect all customers from contamination and possible tampering)
  • All other bedding, pillows, undergarments and low back cushions (to protect all customers from contamination and possible tampering)
  • All electrodes and acupuncture needles (to protect all customers from contamination and possible tampering)
For your protection, please follow these procedures upon receiving your delivery: 1) Carefully inspect each package for any signs of damage 2) If a package arrives damaged, have the delivery company mark the tracking as ‘received, damaged, subject to further inspection’. Note the damage or shortage in quantity on your copy and the driver’s copy of the delivery receipt. Have the driver sign and acknowledge the damage on the delivery receipt. 3) Call us to report the damage. 4) Save the packaging and merchandise for inspection. Unclaimed Packages If a product shipped to you is unclaimed and consequently returned to WellMart  by the courier, you will be charged the shipping charge incurred for the initial delivery, as well as the shipping cost charged to WellMart  by the carrier for the return delivery. If you request that the unclaimed product returned to WellMart  be shipped to you again, a second shipping fee will apply. Payment Terms Prices do not include taxes and shipping fees. We accept Visa, MasterCard as well as PayPal. Prices are subject to fluctuations and may change without notice.