Do I need to be a healthcare professional to buy at Wellmart Canada?
No. We normally sell our products to healthcare professionals including physiotherapists, chiropractors, and pharmacists. In addition, we are now taking orders from consumers so they can buy direct and get the same great deals.
Do you have a physical store? Where are you located?
No. We are an online store with warehouses located in Toronto, Vancouver, and Montreal so you are guaranteed fast shipping. Eliminating physical stores means savings we can pass on to our valued customers. We also provide a money back guarantee so if you don’t like the product, you can always return it.
How long does it take to ship my product?
We process and ship your order the same day. Your product will arrive in 2 to 7 business days.
Where is my shipment?
If you have an account with Wellmart Canada, simply sign into your account where you will see the tracking status of your shipment. We update this information daily.
If you check out as guest, please contact our customer service and have your order number ready.
I’m having problems placing my order. My shopping cart items have disappeared.
If you are experiencing technical difficulties on our site, please do not resubmit the order. Contact our customer service department immediately and we will take care of that for you.
Can I change my order?
When you place an order at Wellmart Canada, we jump into action to help ensure your package is delivered within our specified shipping time frames. If you need to delete an item, reduce a quantity or cancel your order, please call Customer Service at 905-783-5699 within 10 minutes after you place the order. Please note: We are unable to change your ship-to address so be sure to double-check your information before clicking ‘place order.’ We are unable to add items or increase the quantity of items on an order that has already been submitted. We are unable to waive the shipping as the warehouse won’t be able to combine orders. If you would like to add new items to your order or increase the quantity of the items you’ve purchased, please place a new order. Please note: We will not be able to cancel or make any changes to your order once your order status is listed as “Processing”.
I can’t find a product on your website.
If you can’t find what you are looking for please contact our customer service team. One of our product specialists will find the product for you within 24 hours and ship it out to you the same day.
What if I have questions about a healthcare product?
Our customer service team will be happy to answer any technical question you have but if you don’t know what product to choose, please consult a healthcare professional before placing any order.
Wellmart Canada is also affiliated with physiotherapy clinics across Canada. If you would like us to arrange a free consultation for you, please contact our customer service team for further information.
How do returns work?
You are covered by our money back guaranteed. We offer returns up to 30 days from the date of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Products which have come into contact with the skin are non-returnable for health reasons (i.e. MediBeads, Compression Stockings). The purchaser is responsible for all return shipping fees. A 20% restocking fee applies to all returns.
How does the warranty work?
Some products have warranty on Manufacturer Defects Only. Warranty period varies. When a product is still under warranty period, our technician will assess the issue and decide whether the product will be repaired or replaced. The purchaser is responsible for all return shipping fees.
Why do I have to pay $12.95 for shipping? I thought it was free.
Shipping is free for orders over $75.00. Under that we charge a flat rate of $12.95.
Our shipping costs are very competitive since we are shipping out directly to you from one of our convenient warehouse locations. This rate has not been inflated. You are paying the wholesale rate.
What happens if my products arrived damaged?
We take great care in packing your order. On rare occasions, a package may be damaged or lost in transit. The courier is responsible for any damages of merchandise after it leaves our warehouse. You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. For your protection, please follow these procedures upon receiving your delivery:
- Carefully inspect each package for any signs of damage
- If a package arrives damaged, have the delivery company mark the tracking as ‘received, damaged, subject to further inspection’. Note the damage or shortage in quantity on your copy and the driver’s copy of the delivery receipt. Have the driver sign and acknowledge the damage on the delivery receipt.
- Call us at 905-783-5699 to report the damage.
- Save the packaging and merchandise for inspection.
If a product shipped to you is unclaimed and consequently returned back to Wellmart Canada by the courier, you will be charged the shipping charge incurred for the initial delivery, as well as the shipping cost charged to Wellmart Canada by the carrier for the return delivery. If you request that the unclaimed product returned to Wellmart Canada be shipped to you again, a second shipping fee will apply.