6541 Derry Road Unit 20041, Milton ON, L9T 7W0, CanadaWe’re open M to F, 10am to 7pm
Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
Shipping is free for orders over $75.00. Under that we charge a flat rate of $12.95. Our shipping costs are very competitive since we are shipping out directly to you from one of our convenient warehouse locations. This rate has not been inflated. You are paying the wholesale rate.
Which payment methods are accepted in the Online Shop?
We accept PayPal and major Credit Cards like MasterCard, Visa and American Express
How long will delivery take?
We process and ship your order the same day. Your product will arrive in 2 to 7 business days.
What if I have a question about a healthcare product?
Our customer service team will be happy to answer any technical question you have but if you don’t know what product to choose, please consult a healthcare professional before placing any order. Wellmart Canada is also affiliated with physiotherapy clinics across Canada. If you would like us to arrange a free consultation for you, please contact our customer service team for further information.
What exactly happens after ordering?
When you place an order with Wellmart Canada, we jump into action to help ensure your package is delivered within our specified shipping time frames. If you need to delete an item, reduce a quantity or cancel your order, please call Customer Service at 905-783-5699 within 10 minutes after you place the order. Please note: We are unable to change your ship-to address so be sure to double-check your information before clicking ‘place order.’ We are unable to add items or increase the quantity of items on an order that has already been submitted. We are unable to waive the shipping as the warehouse won’t be able to combine orders. If you would like to add new items to your order or increase the quantity of the items you’ve purchased, please place a new order. Please note: We will not be able to cancel or make any changes to your order once your order status is listed as “Processing”.
How do returns work?
You are covered by our money back guaranteed. We offer returns up to 30 days from the date of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Products which have come into contact with the skin are non-returnable for health reasons (i.e. MediBeads, Compression Stockings). The purchaser is responsible for all return shipping fees. A 20% restocking fee applies to all returns.PLEASE NOTE NOT ALL ITEMS ARE ELIGIBLE FOR RETURN OR EXCHANGE. Please contact us for details.