Shipping Policies

Free shipping for all orders over $75. Otherwise there is a  $12.99 flat shipping fee.   

  Shipping Rate Type     Shipping Charge       Purchase Amount (before taxes)  
  FREE Shipping   FREE $75+
FLAT Rate Shipping $12.99 Up to $75
Treatment Tables and 
Heavy/Oversize Equipment
Quote Required Surcharge rate applies to any value of goods where the product
weight or size exceeds regular carrier service allowance. Amount varies based on city & area code
    * Special note: items can only be shipped to Commercial Address. 


Orders to Yukon, Northwest Territories, Nunavut, and Newfoundland will incur additional shipping charges – contact us here or call for a shipping quote.

Alternatively, place your order online and additional charges will be calculated and reflected on checkout.

** We are unable to ship to Canada P.O. Boxes 
*** There will be additional shipping charges for oversized/heavy items (e.g. treatment tables, electrotherapy machines, mirrors) and special orders

How long do I have to wait? 

  • Our average delivery time is 2 to 7 business day for all provinces.
  •  If you need to receive your order on particular date, please contact us first before placing order. 
  • We try our best to provide an accurate estimate of shipping time. These estimations are based on several different factors, including sourcing and the location of your shipping address. 
  • Estimated times are for ‘in-stock’ items only. 
  • We ship orders via FedEx, Canada Post, UPS or Purolator. 
  • We reserve the right to select the courier of our choice at this time. 
  • We do not ship to P.O. Boxes. 
  • Ground shipping delivery on all orders. 
  • Back ordered items have a 2 – 4 weeks lead time. We will keep you in the loop and update you periodically. 
  • Orders are shipped Monday to Friday, 8am – 5pm local time (excluding statutory holidays) 
  • If you didn’t receive the order within 7 days nor receiving any backorder notification from WELLMART, please contact us immediately. We are not responsible for lost shipment after 30 days of purchase (no signature delivery) or 2 weeks after the package has signed off.
  • Please allow for additional shipping and handling time for all oversized products as they are shipped via surface freight.
  • Please note that larger shipments made by common carrier will require a signed acknowledgement of receipt.
  • In some cases, smaller shipments made by the courier may be left at your door.

Important message for the general public 

WELLMART welcomes non-healthcare professionals to order from our website. However, we strongly recommend that you consult with your healthcare provider (physiotherapist, chiropractor, physician, doctor or massage therapist) first. WELLMART is a third party source (supplier) and is unable to offer any product recommendations, medical diagnosis or therapeutic advice to the general public. Due to the manufacturing agreement, some clinical analgesic products are to be exclusively used for Healthcare Professionals.